FAQs

I want to stop negotiation on my entire store for a brief period

You can temporarily turn off the app completely by going to Settings page within the app at Shopify Admin and choose Disable and click Submit . T...

I see English language on the popup instead of my site’s language

We provide ready made translations for 9 languages that are displayed on the pop up automatically based on the site’s language . Its possible your la...

I want to change text inside the negotiation popup

Sure, please download & fill this excel sheet and email it to support@lury.app . We will then update the content for that language for your store a...

What is the charge if I go over $50,000 USD in sales in a month?

We charge 1% of the final sale closed with Lury’s Make an Offer feature. That charge is capped at $500 per month. For sales above $50,000, we do not c...

We want to hide Make an Offer for products on a particular collection

Please email us at support@lury.app along with the collection you want to hide products from. We will Block that collection and confirm you. This wi...

We want products in a collection to have Make an Offer button, except few products

When you enable a collection , all products within that collection will have Make an Offer button. You can use the Product Block feature to Block t...

Make an Offer button not showing on product pages

Please check this article to setup the Make an Offer button. If its still not showing up, you may check this trouble shooting article. If both fai...